Terms of Service
Understanding our veterinary care policies, payment terms, and mutual responsibilities helps ensure the best possible care for your beloved pets.
Welcome to Red Rock Veterinary Health
These Terms of Service govern your relationship with Red Rock Veterinary Health and outline our mutual responsibilities in providing exceptional veterinary care. By using our services, you agree to these terms and our commitment to Fear Free® healthcare for your pets.
We are a full-service veterinary hospital located at 3163 West Colorado Avenue, Colorado Springs, Colorado, providing comprehensive medical care, surgery, dentistry, and emergency services for dogs, cats, and select exotic pets.
Our Commitment
We are committed to providing compassionate, high-quality veterinary care using Fear Free® principles to ensure your pet's emotional well-being throughout their healthcare journey.
Service Terms & Policies
Veterinary Care Standards
- All medical decisions are made by licensed veterinarians using professional judgment
- Treatment recommendations based on current veterinary medical standards
- Fear Free® designed approach with certified staff to minimize stress and anxiety
- Collaborative care involving pet owners in decision-making process
- Right to seek second opinions or referrals to specialists when appropriate
Appointments & Scheduling
- Appointments scheduled based on availability and medical priority
- 24-hour notice required for appointment cancellations when possible
- Emergency cases may cause delays in scheduled appointments
- No-show policy: excessive no-shows may result in appointment restrictions
- Same-day appointments available based on urgent medical need
Payment & Financial Terms
- Payment due at time of service unless prior arrangements made
- Accepted forms: cash, credit/debit cards, CareCredit, pet insurance
- Estimates provided for major procedures; final costs may vary
- Past due accounts subject to collection procedures and fees
- Financial hardship assistance considered on case-by-case basis
Liability & Professional Standards
- Practice maintains professional liability insurance coverage
- Treatment outcomes cannot be guaranteed due to biological variables
- Clients responsible for following discharge instructions and medications
- Liability limited to direct costs of services provided
- All veterinary services performed according to Colorado state regulations
Emergency Care & Consent
Emergency Care Policy
Emergency cases are prioritized by medical severity, not arrival time. While we strive to see emergencies quickly, wait times may vary based on the critical nature of cases ahead of you. Life-threatening emergencies always take precedence.
After-Hours Emergencies
For critical emergencies outside business hours, call (719) 204-3647. If unable to reach us, seek immediate care at the nearest 24-hour emergency veterinary facility. We'll coordinate follow-up care when we reopen.
Consent for Treatment
By bringing your pet for treatment, you consent to necessary medical procedures. For major surgeries or anesthesia, separate written consent forms will be provided with detailed risk disclosure and authorization.
Client Responsibilities
Medical Care Responsibilities
- Provide accurate medical history and current medications
- Follow all discharge instructions and medication schedules
- Report any adverse reactions or complications immediately
- Keep vaccinations current as recommended
- Seek immediate care for emergency situations
Practice & Financial Responsibilities
- Arrive on time for scheduled appointments
- Provide 24-hour notice for appointment cancellations
- Maintain current contact and insurance information
- Pay for services at time of visit or per payment plan
- Treat staff and other clients with respect and kindness
Professional Disclaimers & Limitations
Medical Limitations
No Guarantee of Outcomes: Veterinary medicine involves biological variables that cannot be fully controlled. Treatment success cannot be guaranteed, though we commit to providing the highest standard of care.
Diagnostic Limitations: Some conditions may require multiple tests or specialist consultation for proper diagnosis. We'll inform you of limitations and recommend appropriate next steps.
Species-Specific Risks: Each species and individual pet may respond differently to treatments. We'll discuss specific risks relevant to your pet.
Legal & Liability Limitations
Liability Scope: Our liability is limited to the direct cost of services provided. We maintain professional liability insurance as required by Colorado state law.
Third-Party Services: We are not responsible for services provided by third-party specialists, laboratories, or emergency clinics, though we'll coordinate care when possible.
Client Compliance: Treatment success depends on client compliance with instructions. Non-compliance may affect outcomes and limit our liability.
Website & Digital Services
Website Usage
- Information provided is for educational purposes only
- Website content does not replace professional veterinary advice
- Emergency situations require immediate phone contact or visit
- All content is proprietary and protected by copyright law
Online Communications
- Email communications are not secure for confidential information
- Form submissions may take 24-48 hours for response
- Online appointment requests require confirmation
- Privacy policy governs all data collection and usage
Governing Law & Dispute Resolution
Applicable Law
These terms are governed by Colorado state law and applicable federal regulations. Our practice operates under Colorado Veterinary Practice Act and maintains all required state licenses and certifications.
Dispute Resolution
We encourage open communication to resolve any concerns. For formal disputes, we prefer mediation through the Colorado Veterinary Medical Association before pursuing legal action.
Questions About Our Terms?
We're here to clarify any questions about our terms of service or policies. Clear communication helps ensure the best care for your pets.
Call Us
(719) 204-3647
Email Us
info@redrockvet.com
Visit Us
3163 West Colorado Avenue
Colorado Springs, CO 80904
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.