All new clients require a deposit for an appointment. This does not include any current or former clients of Dr. Unsell’s or anyone that has been referred by Dr. Unsell’s clients. We currently have a high demand for appointments so this policy helps prevent us from missing out on helping an animal in need.

We understand that sometimes plans change, and you may need to cancel your pet’s appointment. We ask that you provide at least 24 hours' notice whenever possible. If you cancel with less than 24 hours’ notice or fail to show up for your appointment, your deposit will be forfeited.

We recognize that emergencies can arise. If you experience an urgent situation, please contact the clinic directly. We will do our best to assess each case individually and accommodate where possible.

If a client no-shows or cancels on the same day—without extenuating circumstances—a deposit will be required for all future appointments. This deposit must be paid at the time of scheduling. If the cancellation was due to extenuating circumstances, the deposit requirement will be at RRVH’s discretion.

Deposits are also required for all surgical procedures and must be paid at the time of scheduling. This deposit will remain a credit on your account and will be applied toward your total invoice at checkout during the discharge process. Certain drop-off appointments may also require a deposit.

Thank you for your understanding and cooperation!